Wheel Servicing

WE'VE GOT YOUR BACK!

Poorly maintained wheels can significantly impact the performance of your bike & often impede the simple pleasure of riding with creaks & squeaks. As one of the primary components of the assembly, it is imperative that wheels are fit for purpose, not only from a performance perspective but for the safety of you, the rider, and others around you. At our Scribe service centre, we can use our expertise to carefully clean, check, re-assemble and replace parts as required with all work being carried out by expert wheel technicians.

TO AVAIL OF THIS, SIMPLY:

  • Contact service@scribecycling.com with your request for a wheelset service.
  • Drop off at Scribe Operations as arranged, or post your wheels to our operations in Belfast (customer responsibility)
We’ll assess & carry out the work as agreed.  Should any work outside of the agreed scope be required we will contact you prior to engaging. Once complete we’ll dispatch or contact to arrange collection.
Please also ensure that your wheels are cleand and free from any tyres, components and accessories unless discussed prior to your service booking.

WHAT'S INCLUDED?

  • Full hub service (Strip, clean, inspected & re-lubrication)
  • Trueness & roundness check, along with spoke tension adjustment
  • Visual inspection for wear and tear

 

WHEEL SERVICING BREAKDOWN:

Drop-off: If you drop your wheels to our Operations in Belfast, the cost is £50 / 60€ for the full wheelset service.

Postage: If you post the wheels to us, the total cost is £60 / 70€ which includes the shipping back to you.

(with the exception of warranty claims, wheel servicing is only open to UK & European customers)

30 DAY RIDE / RETURN 

We are so confident that you'll be happy with Scribe wheels, we offer a full 30 days to ride them. If at any point during these 30 days you wish to return them for a full refund (or a product swop), just get in touch with us!

Unfortunately, we cannot offer a refund on any item that has suffered severe or crash damage within this period. However, we do offer a crash replacement discount scheme, so please contact us via email and we will help. In addition to this, our wheels come with a full 3-year* warranty (check out our warranty section to learn more)

CANCELLING AN ORDER BEFORE DESPATCH

If you wish to cancel your order before it has been dispatched you can notify us by email - team@scribecycling.com. In some cases goods may have been dispatched even before you have been notified but we will always make our best efforts to meet your request.

GENERAL RETURNS INFORMATION

For us to process any returns and subsequent refunds please ensure your item reaches us within 14 days of us providing you with a Returns Number (process outlined below). Please note we cannot accept responsibility for items lost in transit so we advise using a recorded method and may request proof of delivery. Refunds may take up to 28 days to process but we will always endeavour to process them as quickly as possible.

RETURNING UNWANTED ITEMS AFTER DISPATCH OR DELIVERY OF THE GOODS

If you wish to cancel an order or return an unwanted item for a refund when goods have already been dispatched or delivered to you please contact us via Live chat, or email. Please refer to our contact details. The costs of returning goods to us shall be borne by you.Returned goods will be refunded within 28 days.The rights to return the goods to us as referred to above will not apply in the following circumstances:

  • In the event that the product has been used
  • The packaging of the product has been damaged
  • The product is damaged in anyway
  • The product is not in full resalable condition
  • Goods Faulty on Arrival, Incorrect or Damaged in Transit

If your goods are faulty on arrival, incorrect or damaged in transit they should be reported to us by email within 7 days and then returned to us in no longer than 28 days of receipt. When the goods have been returned to us and the fault has been verified we will issue a full refund via your original payment method or send a replacement as required. In any case refund of return postage paid will be limited to the postage paid for the original order or £4 whichever is greater.

GOODS SUSPECTED FAULTY DURING USE

If any product purchased from Scribe Cycling suffers from what you suspect to be a manufacturing fault within 3 year of the delivery date, then please email or give us a call.

On receipt of the returned goods by Scribe Cycling will inspect and goods found to be faulty will either be refunded or replaced (if available). Refunds will not be made for goods which fail due to the effects of reasonable wear and tear.