Privacy Policy

Scribe Cycling is committed to preserving the privacy of all visitors to our website at scribecycling.com. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

INFORMATION THAT WE COLLECT FROM YOU

When you visit, register or order products or services on Scribe Cycling you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

USE OF YOUR INFORMATION

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website, our services and offerings. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know at team@scribecycling.com 

DISCLOSURE OF YOUR INFORMATION:

The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

COOKIES

Cookies are small amounts of information which we may store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know at team@scribecycling.com 

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

SECURITY AND DATA RETENTION

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires. We do not store card details.

ACCESSING AND UPDATING

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at team@scribecycling.com. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

CONTACT:

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to team@scribecycling.com

30 DAY RIDE / RETURN 

We are so confident that you'll be happy with Scribe wheels, we offer a full 30 days to ride them. If at any point during these 30 days you wish to return them for a full refund (or a product swop), just get in touch with us!

Unfortunately, we cannot offer a refund on any item that has suffered severe or crash damage within this period. However, we do offer a crash replacement discount scheme, so please contact us via email and we will help. In addition to this, our wheels come with a full 3-year* warranty (check out our warranty section to learn more)

CANCELLING AN ORDER BEFORE DESPATCH

If you wish to cancel your order before it has been dispatched you can notify us by email - team@scribecycling.com. In some cases goods may have been dispatched even before you have been notified but we will always make our best efforts to meet your request.

GENERAL RETURNS INFORMATION

For us to process any returns and subsequent refunds please ensure your item reaches us within 14 days of us providing you with a Returns Number (process outlined below). Please note we cannot accept responsibility for items lost in transit so we advise using a recorded method and may request proof of delivery. Refunds may take up to 28 days to process but we will always endeavour to process them as quickly as possible.

RETURNING UNWANTED ITEMS AFTER DISPATCH OR DELIVERY OF THE GOODS

If you wish to cancel an order or return an unwanted item for a refund when goods have already been dispatched or delivered to you please contact us via Live chat, or email. Please refer to our contact details. The costs of returning goods to us shall be borne by you.Returned goods will be refunded within 28 days.The rights to return the goods to us as referred to above will not apply in the following circumstances:

  • In the event that the product has been used
  • The packaging of the product has been damaged
  • The product is damaged in anyway
  • The product is not in full resalable condition
  • Goods Faulty on Arrival, Incorrect or Damaged in Transit

If your goods are faulty on arrival, incorrect or damaged in transit they should be reported to us by email within 7 days and then returned to us in no longer than 28 days of receipt. When the goods have been returned to us and the fault has been verified we will issue a full refund via your original payment method or send a replacement as required. In any case refund of return postage paid will be limited to the postage paid for the original order or £4 whichever is greater.

GOODS SUSPECTED FAULTY DURING USE

If any product purchased from Scribe Cycling suffers from what you suspect to be a manufacturing fault within 3 year of the delivery date, then please email or give us a call.

On receipt of the returned goods by Scribe Cycling will inspect and goods found to be faulty will either be refunded or replaced (if available). Refunds will not be made for goods which fail due to the effects of reasonable wear and tear.