When you purchase any New Scribe wheelset, you automatically join our INFINITY programme which is in place to cover your wheels should you have any unexpected issues.
All Scribe wheels come with a 3 year warranty against material, or workmanship defects. The warranty period commences from the date of receipt of your wheels.
NEW: Replacement bearings for ALL Carbon wheels - for the duration of the Warranty period, we now offer replacement bearings to the original purchaser. If you have bought a set of Carbon wheels from us (since launch), and you need replacement bearings, please get in touch with us and we will send you a complete set (x6) Free of charge! These are restricted to one set in year 2, and a final set in year 3 to make sure your wheels are buttery smooth. To avail of this, please contact us on firstname.lastname@example.org and we'll take it from there. *Please make sure all bearings are fitted by a competent mechanic with the correct tools.
As cyclists ourselves, we know what it's like to have a warranty issue and we'll support customers in every way possible to make sure your wheels keep turning. We have an experienced warranty team in place to deal with all warranty claims and these go straight to escalation to make sure cases are resolved at the earliest possible date.
Areas not covered by Warranty:
- Warranty does not cover damage to the wheels caused by crashing, impacts, or abuse to the product
- Warranty is void if the product has been modified without Scribe Cycling haven given prior approval for modification
- Warranty is not valid for wheels used for commercial purposes
- Warranty is not applicable to products that have been incorrectly installed, adjusted or maintained
- Warranty does not cover normal wear and tear. These parts typically include, spokes, nipples and braking track.
*Your statutory rights are not affected.
Please contact us at email@example.com for warranty claims
INFINITY WEAR & CRASH REPLACEMENT PROGRAMME
Having the odd tumble can happen through no fault of your own and as riders ourselves, we know it's heart breaking when your pride and joy suffers a bad crash. We been there before and what's worse is finding out you're not supported. Rest assured, you will never experience this with our wheels and we will be there to help if you are in this position.
LIFETIME CRASH REPLACEMENT FOR ALL CARBON MODELS
If your Carbon wheels are damaged as a result of a crash; we will pay the reasonable cost for your local mechanic to carry out the work, or we will repair at our operations and the only cost you will be eligible for is the postage.
50% CRASH REPLACEMENT & WEAR REPLACEMENT FOR ALLOY MODELS
We are currently reviewing our crash replacement programme for Alloy models but at the moment, we are offering 50% off the replacement parts and 50% off alloy rims that have worn out.
*Please note - Applicable only to first owner only
*Please contact us at firstname.lastname@example.org for crash replacement claims