All Scribe wheels come with a 3-year warranty against material, or workmanship defects. The warranty period commences from the date of purchase.
As cyclists ourselves, we know what it's like to have a warranty issue and we'll support customers in every way possible to make sure your wheels keep turning. We have an experienced warranty team in place to deal with all warranty claims and these go straight to escalation to make sure cases are resolved at the earliest possible date.
Areas not covered by Warranty:
- Warranty does not cover damage to the wheels caused by crashing, impacts, or abuse to the product
- Warranty is void if the product has been modified without Scribe Cycling haven given prior approval for modification
- Warranty is not valid for wheels used for commercial purposes
- Warranty is not applicable to products that have been incorrectly installed, adjusted or maintained
- Warranty does not cover normal wear and tear. These parts typically include bearings, spokes, nipples and braking track.
*Your statutory rights are not affected - 3 Years in the EU also.
Please contact us at email@example.com for warranty claims
CRASH REPLACEMENT PROGRAMME
Having the odd tumble can happen through no fault of your own and as riders ourselves, we know it's heart breaking when your pride and joy suffers a bad crash. We been there before and what's worse is finding out you're not supported. Rest assured, you will never experience this with our wheels and we will be there to help if you are in this position.
WE OFFER LIFETIME CRASH REPLACEMENT FOR ALL CARBON MODELS
If your Carbon wheels are damaged as a result of a crash; Scribe will replace all the damaged parts free of charge. All the customer has to pay for are the associated costs for returning the wheels to us, and then having the repaired wheels sent back to you.
High shipping costs: If you live in a region where shipping costs are high, we will send replacement parts free of charge but the rider is subject to the costs of repair. These will be reviewed on a case-by-case basis but rest assured we are there for our customers and our goal is to get you rolling at the earliest hour possible.
50% CRASH REPLACEMENT (ALLOY MODELS)
We are currently reviewing our crash replacement programme for Alloy models but at the moment, we are offering the replacement parts at 50% from the RRP.
All warranty and crash replacement claims are only available to the original owner.
*Please contact us at firstname.lastname@example.org for crash replacement claims